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Working a Virtual World
WorkingVirtually It is not something new…. When I first started my Continuous Improvement Consulting business two years ago, I never met my first two clients in person. Everything that I did with the clients, from sales, contracts, and project work, was done over Zoom, phone calls, emails, and Google drive. While this concept is new…
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The Customer’s View
The Customer’s View Have you ever experienced a time of poor customer service? Have you ever thought about how smoothly a customer experience went? Did you only notice when you have excellent or poor service? Now stop and think how you felt during these times. How do you feel? Ecstatic or angry? Do you want…